Conditions for Guaranteed Live Arrival:
1. Box(es) MUST be received upon the first delivery attempt by FedEx.
2. Box(es) MUST be sent to correct address as provided (make sure there are no typos or missing information), and not a forwarding address or a PO box.
3. If fish are dead upon arrival, you MUST provide a clear video of the fish in the original and still-sealed bag, with the tie still attached within two hours of delivery. Text video to 903-274-8088 or email to info@sportfishdirect.com. Again, video must be sent within two hours of delivery time stamp.
We cannot be responsible for any losses that occur once fish have been removed from their bag, or past 2 hours of delivery timestamp provided by FedEx. Please ensure that you are available to receive the delivery as soon as it arrives, and that your pond is immediately ready to accept the new fish.