Conditions for Guaranteed Live Arrival:
1. Box(es) MUST be received upon the first delivery attempt by FedEx.
2. Box(es) MUST be sent to correct address as provided (make sure there are no typos or missing information), and not a forwarding address or a PO box.
3. If fish are dead upon arrival, you MUST provide clear photos and/or videos of all fish that did not make the trip (not just a few of them - we must be able to estimate quantity). Please submit your information at www.sportfishdirect.com/claims. Claims must be in writing, whether via our form or email at info@sportfishdirect.com; we are not able to resolve claims over the phone.
We cannot be responsible for any losses that occur once fish have been removed from their bag, or past 2 hours of delivery timestamp provided by FedEx. Please ensure that you are available to receive the delivery as soon as it arrives, and that your pond is immediately ready to accept the new fish.